"Is there a best way of doing something? If there is, we should write it down. And if there is, we should hire for it, train on it, re-train on it, reinforce it in huddles, reinforce it visually, measure it, go and observe it, reward and recognize it, continuously improve it, and develop our leaders on it.These are what we say are the key components to sustaining performance."
- Amir Dan Rubin
President & CEO
Stanford Hospital & Clinics